Frequently Asked Questions
What This Page Covers and Still Have a Question?.
What This Page Covers
This page collects the questions players most often ask about using the platform. Each answer gives a clear, direct explanation so you can get back to the lobby quickly without searching through help menus. The questions here cover practical matters: money moving in and out, how game rules work on a dropped connection, what the numbers on a bonus mean, and how to control your play with limits.
Still Have a Question?
If you do not see your question listed, the live chat team is the fastest way to get a personal answer. Open the chat button at the bottom of any page and type your question in English or Bahasa Malaysia. You can also send an email through the contact form in the footer. Replies typically arrive within a few hours, and the support team handles account-specific requests like changing personal details.
There is a page each for Fishing Games, Live Casino, Mini Games, bonus, and the news lists what is live.
Short answers
How do I set a session time limit?
A reminder appears on screen five minutes before your chosen session ends, giving you time to finish a round or save a bet. You set the duration in the responsible gaming section of your account profile.
How do I cap what I deposit?
From the dashboard, on any of a daily, weekly or monthly basis. The cap holds across every channel, ShopeePay and GrabPay included.
What happens when a game disconnects mid-round?
If the internet drops while a slot spin is in motion, the game completes that spin on its side. When you reload the game, the result and any winnings appear in your balance — the spin is not lost even if you did not see the reels stop.
When does a payout arrive?
E-wallet payouts land in 5–15 minutes. A bank transfer settles within one working day, subject to the nightly cut-off. The cashier lists ShopeePay, GrabPay and Boost.
Are there fees on a deposit?
Limits and timings are set by the payment channel rather than by the site, so they rarely change. ShopeePay and GrabPay are the fastest listed here.
What is a turnover requirement?
A turnover requirement means you must bet a multiple of the bonus or deposit amount before any winnings become withdrawable. For example, a 10x requirement on a RM50 bonus means you place RM500 in bets before cashing out.